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Part A Platform Terms · Part B Uniform Sales Terms of the Sales Partner · Part C Requests, comparing and use of the website · Annex I Model withdrawal form

Version 1.3 – 11 November 2026

This is a translation. If the English and Dutch texts differ, the Dutch text prevails.

How these terms work

Kliniektarieven.nl is an online marketplace. On it you buy Vouchers for non-medical treatments, skincare products (skincare) and aftercare kits from independent businesses: the Sales Partners.

Kliniektarieven.nl itself is never the seller. This document therefore consists of four parts:

  • Part A – Platform Terms: the arrangements between you and Kliniektarieven.nl about use of the Platform, your Order Environment (account or secure link), payment, reports and our role.
  • Part B – Uniform Sales Terms of the Sales Partner: the arrangements between you and the Sales Partner from whom you buy an Item. Which Sales Partner that is, you can see with the Item (“Sold by”), in the shopping basket, in your order confirmation and on your invoice.
  • Part C – Requests, comparing and use of the website: the arrangements between you and Kliniektarieven.nl about finding and comparing clinics, requesting or booking an appointment, and use of the website outside the webshop.
  • Annex I – Model withdrawal form.

The main points in brief:

  • You conclude the purchase with the Sales Partner, not with us. If you buy from more than one Sales Partner, you conclude a separate purchase with each of them.
  • You pay via the Platform. By doing so you have paid the Sales Partner.
  • As a rule you have a 14-day cooling-off period. The exceptions are set out in article B10.
  • You can order as a guest or with an account. Questions, complaints and returns are easiest to arrange with the order in your account or via the secure link in your order confirmation; email is always possible. If the Sales Partner does not respond within 2 working days, we will help.
  • Shipping is always free of charge.

PART A. Platform Terms Kliniektarieven.nl (you and Kliniektarieven.nl)

A1. Who we are and how to reach us

Kliniektarieven.nl is an online marketplace. The Platform is operated by:

  • Co-Managementpartners B.V., trading under the name Kliniektarieven.nl
  • Business address: Aphroditestraat 35, 5047 TW Tilburg (registered office in Waalwijk)
  • Chamber of Commerce (KvK) number: 73538086
  • VAT identification number: NL859565890B01
  • Email: info@kliniektarieven.nl

We handle questions and reports in writing: via your Order Environment (see A5) or by email. We respond within 2 working days.

Central contact point (Digital Services Act). For users of the Platform, info@kliniektarieven.nl is our central contact point within the meaning of article 12 of the Digital Services Act (Regulation (EU) 2022/2065). For authorities of the Member States, the European Commission and the European Board for Digital Services, the same address is our contact point within the meaning of article 11 of that regulation. You can write to us in Dutch and in English.

A2. Definitions

In these terms the following words have the following meanings:

  • Platform, we, us: the website and webshop Kliniektarieven.nl and Co-Managementpartners B.V. as the operator thereof.
  • Customer, you: the person who orders something via the Platform. If you are a consumer (you are not buying for your business or profession), you have the statutory consumer rights.
  • Sales Partner: the independent business that sells a product or voucher via the Platform. In the terms for businesses of Kliniektarieven.nl this party is called “Seller”.
  • Item: a product or voucher offered via the Platform.
  • Voucher: a right to a service of a Sales Partner, such as a treatment, that you buy via the Platform.
  • Purchase Agreement: the agreement concerning an Item between you and the Sales Partner. This is also the agreement concerning a Voucher.
  • Order Line: one Item (with quantity) in your order.
  • Customer Account: an account that you can create on the Platform. That is not required; you can also order as a guest.
  • Order Environment: the place where you follow and manage your order: your Customer Account, or if you order as a guest, the personal secure link in your order confirmation.
  • Platform Terms: this Part A.
  • Uniform Sales Terms: Part B of this document. Every

Sales Partner uses these terms towards you.

  • Durable medium: a means by which you can store information and later consult it unchanged, such as an email or pdf.

A3. Our role: we are the Platform, not the seller

A3.1 On Kliniektarieven.nl, independent Sales Partners sell Vouchers for non-medical treatments, skincare products (skincare) and aftercare kits. We are the intermediary that makes the marketplace available. We are never the seller of an Item and are not a party to the Purchase Agreement.

A3.2 With every Item, before you put it in your shopping basket, you can see from whom you are buying, with the wording “Sold by” and the name of the Sales Partner. Via that name you open the details of the Sales Partner: trade name, statutory name, business address, Chamber of Commerce (KvK) number, VAT identification number, email address, telephone number and the statement that he sells as a trader (business). In the shopping basket, in the order confirmation and on the invoice it is stated again for each Item who the Sales Partner is.

A3.3 We only admit businesses as Sales Partner. Private individuals cannot sell via the Platform. As a result, your statutory consumer rights apply against the Sales Partner with every purchase.

A3.4 We perform a number of tasks on behalf of the Sales Partner: we accept the order, arrange payment via our payment partner, send the order confirmation and the invoice on behalf of the Sales Partner, receive withdrawals and reports on behalf of the Sales Partner and carry out refunds on behalf of the Sales Partner. We do not thereby become the seller. The Sales Partner remains responsible for the Item, the delivery, the performance of the service, the legal guarantee and customer service in respect of the Item.

A3.5 Who has which obligation is set out in this Part A (our Platform) and in Part B (the Sales Partner). This does not affect rights that you have under the law against us or against the Sales Partner.

A4. When these terms apply

A4.1 Part A applies to use of the Platform and to every order via the Platform. Part B applies to every Purchase Agreement between you and a Sales Partner. Annex I is the model withdrawal form.

A4.2 You can read, save and print this document before you order. You also receive it as a pdf with your order confirmation.

A4.3 In the event of a conflict, the following order applies: (1) mandatory law; (2) the specific arrangements with the Item and in your order confirmation; (3) Part B for everything that concerns the Purchase Agreement; (4) Part A. An arrangement that is more favourable to you as a consumer always prevails.

A5. Ordering as a guest or with a Customer Account

A5.1 You can order as a guest or with a Customer Account. You only need a working email address.

A5.2 If you order as a guest, you receive in your order confirmation a personal, secure link to your order. Via that link you have the same options as with a Customer Account. The link remains working for as long as you may need it for your order, including for guarantee. If you lose the link, you can have it sent again with your email address and order number. Do not share the link with others.

A5.3 If you have a Customer Account, keep your login details secret. If you suspect misuse of your account or your link, report it to us immediately.

A5.4 In your Order Environment you see, for each order and each Order Line, the Sales Partner, the status, the order confirmation with pdf attachment, the invoice, your messages with the Sales Partner, your reports and returns, and the button to dissolve a contract.

A6. How to order

A6.1 In the shopping basket the Items are grouped by Sales Partner, with, for each Sales Partner, the shipping costs (always free of charge, see B5), the expected delivery time or performance period and the label “Sold and shipped by” with the name of the Sales Partner.

A6.2 If you order Items from more than one Sales Partner, you conclude a separate Purchase Agreement with each Sales Partner. Each Sales Partner is only responsible for his own Items. With each Sales Partner you have your own cooling-off period, rights in the event of defects and complaint options.

A6.3 Before you order, you see an overview with, for each Item, the main characteristics, the total price including VAT and all costs, and the Sales Partner. You can then still check and correct everything.

A6.4 You place the order with the button “Order and pay”. By doing so you order with an obligation to pay. Boxes to agree to something are never pre-ticked.

A6.5 After your order you immediately receive an acknowledgement of receipt by email. An order confirmation then follows with, for each Item, the Sales Partner, that Sales Partner’s Chamber of Commerce (KvK) number and return address, with this document as a pdf attachment.

A6.6 We may refuse an order or not process it if there is a reasonable suspicion of fraud or misuse, or if the law so requires. If you have already paid in that case, you will get your money back within 14 days.

A7. Payment: you pay via the Platform, on behalf of the Sales Partner

A7.1 You pay for an order in the webshop via the payment environment on the Platform. Payments are processed by Stripe. Stripe Technology Europe Limited is an electronic money institution authorised by the Central Bank of Ireland. We ourselves are not a bank or payment institution.

A7.2 Every Sales Partner has given the Platform and Stripe instructions and consent to receive the payment from you on his behalf. Therefore the following applies: if you pay via the payment environment on the Platform, you have fully discharged your payment obligation towards the Sales Partner. The Sales Partner cannot afterwards ask you for the amount again.

A7.3 Never pay a Sales Partner directly outside the Platform, even if a Sales Partner asks you to do so. If you are asked to do that, report it to us. A payment outside the Platform falls outside our arrangements and outside the protection in these terms.

A7.4 You can pay with the payment methods shown at checkout. You are not legally required to pay more than half of the price in advance (article 7:26(2) of the Dutch Civil Code (BW)). If you yourself choose a payment method with which you pay the full amount immediately, that is your choice.

A7.5 We carry out refunds (for example after a withdrawal or in the event of a defect) on behalf of the Sales Partner, in the same way as you paid. A refund costs you nothing.

A8. Communication, reports and returns via your Order Environment

A8.1 Do you want to ask the Sales Partner something, submit a complaint, report transport damage or a defect, or return an Item? Then do so at the correct Order Line in your Order Environment, with the button “Report a problem” or “Return”. Your report then goes directly to the Sales Partner of that Item. You immediately see the return address of that Sales Partner.

A8.2 All messages between you and the Sales Partner about an order are stored with date and time in your Order Environment. That way you, the Sales Partner and we can always later see what was agreed. You can download these messages.

A8.3 Do you want to dissolve a contract within the cooling-off period (withdraw)? Then use the button “Dissolve the contract” at the Order Line. You immediately receive a confirmation by email, with the content of your statement and the date and time.

A8.4 We ask you to use the route via your Order Environment, because your report then reaches the correct Sales Partner most quickly and in a verifiable way. Your statutory rights do not depend on that. A withdrawal or complaint that you make in another clear way, for example by email to info@kliniektarieven.nl or directly to the Sales Partner, is also valid. We then place it in your Order Environment at the correct Order Line.

A9. If the Sales Partner does not respond: we help and mediate

A9.1 The Sales Partner responds within 2 working days to your message or report in your Order Environment. A first response is not yet a solution: what matters is that the Sales Partner helps you further.

A9.2 If the Sales Partner does not respond within 2 working days, or if you cannot resolve it together, you can ask for our help with the button “Involve the Platform”. We also intervene ourselves if a time limit expires. We ask the Sales Partner for an explanation, can make a proposal for a solution and keep you informed in your Order Environment.

A9.3 Mediation by us is free of charge and voluntary. We are not a court and our proposal is not binding. You always retain your right to go to the competent court or to choose another statutory route.

A9.4 If a refund to you is justified and, through the Sales Partner’s doing, it is not made, we carry out the refund on behalf of the Sales Partner as soon as the payment is still available with our payment partner (see A10).

A10. Payout to Sales Partners and deferral if a report is open

A10.1 We ourselves do not hold money of Customers or Sales Partners. Your payment is with Stripe and is paid out to the Sales Partner according to fixed arrangements. Those arrangements have been laid down in advance with every Sales Partner.

A10.2 According to those arrangements, the amount for an Order Line is only paid out to the Sales Partner after delivery or performance and after the cooling-off period and any ongoing return have been dealt with.

A10.3 If you have made a report at an Order Line about an Item that was not delivered, was damaged or is defective, a withdrawal or a refund, payout of that amount to the Sales Partner is deferred until the report has been dealt with. After that the amount is paid out to the Sales Partner, or refunded to you on behalf of the Sales Partner.

A10.4 This deferral is an arrangement between us and the Sales Partner. It does not limit your rights and does not make us a party to the Purchase Agreement.

A11. How we rank offers

A11.1 The order of Items in search results and overviews depends mainly on: (1) how well the Item matches your search query and filters; (2) whether the Item is available; (3) the delivery time or the next available date; and (4) for services, the distance to the place you enter. Relevance weighs most heavily.

A11.2 We do not use a “buy box” and do not give any Sales Partner priority because he is affiliated with us.

If a Sales Partner has paid for a better position, “Sponsored” is always clearly shown at that position.

A11.3 This explanation is also on the Platform under “How does the ranking work?”, directly accessible from the search results. How we rank in relation to Sales Partners is set out in the terms for businesses (P2B Regulation, Regulation (EU) 2019/1150, article 5).

A12. Reviews

A12.1 After an order you can write a review of the Sales Partner or the Item. We only call a review “verified” if we have checked that the writer bought the Item via the Platform.

A12.2 We do not remove reviews because they are negative. We can refuse or remove a review if it is offensive, incorrect, unlawful or fake, or contains personal data of others. With the reviews it is stated in which order they are shown.

A13. Reporting something unsafe or illegal, decisions and objection (DSA)

A13.1 Anyone can report an Item, offer, review or Sales Partner that is unsafe, illegal or misleading. That can be done with the button “Report” at the Item or via info@kliniektarieven.nl. We confirm your report, investigate it carefully and let you know what we do with it.

A13.2 If we remove or restrict an offer, review or account, the person concerned receives a clear statement of reasons. If you do not agree with a decision, or with our decision not to intervene after your report, you can object free of charge within 6 months via info@kliniektarieven.nl with the subject “Objection to decision”. A staff member assesses your objection. You can also go to a certified out-of-court dispute settlement body under article 21 of the Digital Services Act, or to the court.

A13.3 If we hear that an Item you have bought is illegal or unsafe, we will let you know, with the name of the Sales Partner and what you can do, insofar as we have your contact details.

A14. Our liability

A14.1 We are liable under the law if we ourselves fall short in our own tasks as Platform, for example if we process an order or payment incorrectly, fail to carry out a refund that we must carry out, or display incorrect information about the Sales Partner.

A14.2 We are not a party to the Purchase Agreement. For the delivery, quality, safety and performance of an Item or service the Sales Partner is responsible and liable. We are therefore not liable for that, unless the law does make us liable for it. That may for example be the case if we present an Item in such a way that you could reasonably think that you were buying from us (article 6(3) of the Digital Services Act), or if a statutory rule makes us, as intermediary, answerable.

A14.3 Nothing in these terms limits or excludes liability that may not be limited or excluded under mandatory law, such as in the event of intent or wilful recklessness, or in the event of death or injury caused by our fault.

A15. Care is the responsibility of the clinic

Kliniektarieven.nl is not a clinic, not a doctor and not a healthcare provider. We do not carry out treatments, do not make diagnoses and do not give medical advice. Information on the Platform, such as prices, explanations of treatments and reviews, is not medical advice and does not replace a conversation with a doctor.

The clinic or practitioner stated with a Voucher concludes a treatment agreement with you and is responsible for the intake, the treatment, the aftercare and the information you need for that (articles 7:446 et seq. of the Dutch Civil Code (BW), the Dutch Medical Treatment Contracts Act (WGBO)). A practitioner who carries out a reserved procedure, such as an injection, must be authorised to do so under the Dutch Individual Healthcare Professions Act (Wet BIG).

We are therefore not liable for medical complications, side effects or the cosmetic result of a treatment. For that the clinic is responsible under the law. Articles A14.1 and A14.3 continue to apply.

We only admit clinics and sellers who declare that they comply with the statutory requirements for their type of product or service, and we may ask for evidence of that at any time. Examples (not exhaustive): a valid BIG registration of every practitioner who carries out a reserved procedure (Wet BIG); a complaints procedure and affiliation with a certified dispute body if the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz) applies to the clinic; for skincare the rules for cosmetic products (Regulation (EC) No 1223/2009), such as a responsible person in the EU and a correct label; and for products that are placed on the market as a medical device, the rules of Regulation (EU) 2017/745. If a Sales Partner cannot give the evidence requested, we can hide his offer.

Prescription-only medicines are not named or promoted on the Platform. Names of such medicines are blocked automatically. Mentioning a treatment is not a recommendation to undergo it.

Vouchers and discounts for medical or cosmetic-medical treatments are not offered at this time. Other discounts and other offers in a clinic’s profile are statements of that clinic, under its own responsibility. In doing so the clinic must comply with the rules on advertising and on healthcare. We do not assess those statements in advance, but we remove or restrict a statement that is contrary to the law or to our rules as soon as we know of it, for example after a report (article A13; article 16 of the Digital Services Act).

For our own statements and for our own errors we are responsible in accordance with article A14.

A16. Personal data

A16.1 We process your personal data in accordance with the General Data Protection Regulation (GDPR). What we do with your data is set out in the Privacy Statement Kliniektarieven.nl.

A16.2 We give the Sales Partner the data he needs to carry out your order, such as your name, delivery address, email address, telephone number and the content of your reports. The Sales Partner may use those data only for your order and the handling thereof, and is himself responsible for that use. You share health data, such as information for the medical intake, directly with the clinic and not via the Platform, unless you yourself want that.

A17. Intellectual property

The rights to the Platform, the software, the texts and the logo of Kliniektarieven.nl belong to us or our licensors. Product photos, brand names and texts of Sales Partners remain those of the Sales Partners or their suppliers.

A18. Complaints about the Platform

Do you have a complaint about our own service, such as the operation of the Platform, your Order Environment or a payment?

Send it to info@kliniektarieven.nl or use “Involve the Platform” in your Order Environment. We confirm receipt within 5 working days and give a substantive response within 14 days, or let you know how long handling will still take. If we cannot resolve it together, you can go to the competent court.

A19. Changes

We can change these terms. We will put the new version on the Platform in advance, with the date on which it takes effect. For an order the version that applied at the time of ordering always applies.

A20. Applicable law and competent court

A20.1 Part A is governed by Dutch law.

A20.2 If you live as a consumer in Belgium or another country of the European Union, you retain the protection of the mandatory consumer rules of your country of residence (article 6(2) of Regulation (EC) No 593/2008, Rome I).

The choice of Dutch law does not take that protection away.

A20.3 As a consumer you can submit a dispute to the court of your own place of residence. We can only sue you there (article 18 of Regulation (EU) No 1215/2012, Brussels I-bis).

A21. Final provisions

If a provision of these terms is void or is set aside, the other provisions remain in force.

For the invalid provision a valid provision then applies that comes as close as possible to the purpose, without this being detrimental to you as a consumer.

PART B. Uniform Sales Terms of the Sales Partner Kliniektarieven.nl

(you and the Sales Partner)

B1. Who is your seller

B1.1 These Uniform Sales Terms apply to every Purchase Agreement that you conclude via Kliniektarieven.nl with a Sales Partner. Every Sales Partner on Kliniektarieven.nl uses these terms towards you. He may not deviate from them to your detriment.

B1.2 The seller is the Sales Partner who is stated with the Item under “Sold by”, and who is stated with that Item in your order confirmation and on your invoice. You conclude the Purchase Agreement with that Sales Partner. In these terms he is called “the Sales Partner”.

B1.3 Kliniektarieven.nl (Co-Managementpartners B.V.) is not a party to the Purchase Agreement. Kliniektarieven.nl acts only on behalf of the Sales Partner in respect of the order, the payment, the order confirmation, the invoice, the receipt of withdrawals and reports and the carrying out of refunds (see Part A).

B1.4 The definitions in article A2 also apply in this Part B.

B2. Details of the Sales Partner

B2.1 Before you put an Item in your shopping basket, you can see the following details of the Sales Partner with the Item: trade name, statutory name, business address, Chamber of Commerce (KvK) number or comparable registration number, VAT identification number, email address, telephone number, and the statement that he sells as a trader.

B2.2 In your order confirmation these details appear again for each Item, together with the return address of the Sales Partner.

B2.3 If the Sales Partner is affiliated with a certified dispute body or a code of conduct, that is stated with the Item and in your order confirmation.

B3. The offer

B3.1 With every Item the main characteristics are stated, the total price including VAT, any additional costs, the delivery time or performance period, whether and how you can withdraw (and whether an exception applies), the legal guarantee and any extra guarantee.

B3.2 The Sales Partner is responsible for correct and complete information about his Item. An obvious mistake in the offer, such as a clearly incorrect price, does not bind the Sales Partner if you should reasonably have recognised it.

B3.3 If it concerns a Voucher, the offer also states: what the service exactly comprises, where it is performed, how long the Voucher is valid, how you make an appointment, and the rules for rescheduling and cancelling by you and by the Sales Partner.

B4. Formation and multiple Sales Partners

B4.1 The Purchase Agreement is formed when you place the order with the button “Order and pay” and the Sales Partner accepts the order via the Platform. You receive an order confirmation of that by email.

B4.2 If the Sales Partner does not accept your order or cannot deliver, you will be informed of that immediately and what you have paid for that Item will be refunded within 14 days.

B4.3 If you order from multiple Sales Partners at once, you conclude a separate Purchase Agreement with each Sales Partner, only for his own Items. Each Sales Partner is only responsible for his own Items. If you withdraw an Item from one Sales Partner, the agreements with the other Sales Partners continue to apply as normal.

B5. Price and shipping costs

B5.1 All prices are in euros and include VAT.

B5.2 Shipping is always free of charge. You pay no shipping costs, regardless of the amount of your order.

B5.3 Other costs are stated with the Item and in the shopping basket, before you order. A Sales Partner may not refuse your order because of the amount. You do not pay more than the amount you see at checkout.

B5.4 The Sales Partner does not increase the price after the Purchase Agreement has been concluded.

B5.5 If a price has been set personally for you on the basis of automated decision-making, that is stated in advance with the Item.

B6. Payment

B6.1 You pay via the payment environment on the Platform. The Sales Partner has given the Platform and its payment partner Stripe instructions and consent to receive the payment on his behalf. If you pay in that way, you have fully discharged your payment obligation towards the Sales Partner.

B6.2 The Sales Partner never asks for payment outside the Platform.

B6.3 The invoice is drawn up on behalf of the Sales Partner and is in your Order Environment. The invoice states the name, address, Chamber of Commerce (KvK) number and VAT identification number of the Sales Partner as seller, and the statement that the invoice has been issued on behalf of the Sales Partner by the Platform.

B7. Delivery and performance

B7.1 The Sales Partner delivers in the Netherlands and Belgium, to the address you give when you order. If an Item may not by law be sent to Belgium, that is stated with the Item and you cannot order it to a Belgian address. The Platform itself does not ship anything and has no warehouse.

B7.2 The Sales Partner delivers within the delivery time stated with the Item. If no delivery time is stated, he delivers without unnecessary delay and no later than 30 days after the order (article 7:9(4) of the Dutch Civil Code (BW)).

B7.3 If the Sales Partner does not deliver on time, you can give him a reasonable additional period in your Order Environment. If he then still does not deliver, you can dissolve the Purchase Agreement. If the time limit was essential for you and the Sales Partner knew that, or if he refuses to deliver, you can dissolve immediately. After dissolution you will get back everything you have paid for that Item within 14 days.

B7.4 If you receive a track-and-trace code, you will see it in your Order Environment. Items from different Sales Partners are shipped separately.

B7.5 For a Voucher you make the appointment with the Sales Partner as stated with the offer. The Sales Partner offers you a reasonable choice of dates within the validity of the Voucher.

B8. Risk during transport

The Item is at the risk of the Sales Partner until you, or someone you have designated who is not the carrier, have received it. If you yourself choose a carrier that the Sales Partner did not offer, the risk passes as soon as that carrier receives the Item (article 7:11 of the Dutch Civil Code (BW)). Report transport damage or a package not received as soon as possible at the Order Line in your Order Environment. If you do so later, you retain your rights, but it may become more difficult to establish the cause.

B9. Right of withdrawal: 14-day cooling-off period

B9.1 Products. If you buy a product, you can dissolve (withdraw from) the Purchase Agreement within 14 days without giving reasons. The 14 days begin on the day after you, or someone you have designated who is not the carrier, have received the product. If you order from one Sales Partner several products that are delivered separately, the period begins on the day after receipt of the last product (article 6:230o of the Dutch Civil Code (BW)).

B9.2 Vouchers and other services. If you buy a Voucher or another service, you can dissolve the Purchase Agreement within 14 days after it is concluded without giving reasons. The following then applies:

  • If you want the service to be performed already within those 14 days, you must expressly ask for that yourself.

When the appointment is made, the Sales Partner will ask you to confirm that.

  • If you withdraw after performance has already begun at your request, you pay an amount that corresponds to the part of the service that has already been performed, calculated on the basis of the total price (article 6:230s(4) of the Dutch Civil Code (BW)).
  • If the service has already been fully performed at your express request within the 14 days, and you have declared in advance that you lose your right of withdrawal as soon as the service has been fully performed, you can no longer withdraw (article 6:230p(d) of the Dutch Civil Code (BW)).
  • If the Sales Partner has not properly informed you about the right of withdrawal, or if you have not yourself asked for performance within the cooling-off period, you pay nothing for what has already been performed (article 6:230s(5)

of the Dutch Civil Code (BW)).

B9.3 An appointment on a fixed date does not exclude a Voucher from withdrawal. What you can do after the cooling-off period if you want to reschedule or cancel an appointment is set out in the rules with the offer and in the sector provisions below.

B9.4 How to withdraw. Use the button “Dissolve the contract” at the Order Line in your Order Environment. You can also use the model withdrawal form in Annex I or send another clear statement to the Sales Partner or to info@kliniektarieven.nl. The Platform receives withdrawals on behalf of the Sales Partner and immediately sends you an acknowledgement of receipt by email, with the content of your statement and the date and time. You are on time if you send your statement before the end of the cooling-off period.

B9.5 If you withdraw an Item, the ancillary agreements that belong with it also lapse (article 6:230q(2) of the Dutch Civil Code (BW)).

B9.6 For some medical treatments the statutory right of withdrawal does not apply, because the law excludes contracts concerning healthcare. On Kliniektarieven.nl we nonetheless give you, for every Voucher, the cooling-off period of this article B9. That is an arrangement in your favour.

B10. Exceptions to the right of withdrawal

B10.1 You cannot withdraw in the cases below, but only if the Sales Partner has clearly stated that with the Item before your purchase:

  • Sealed skincare and hygiene products that are not suitable for return for reasons of health protection or hygiene, such as creams, serums and dermarollers, if you have broken the seal after delivery (article 6:230p(f)(3°) of the Dutch Civil Code (BW)). If the seal is still intact, you can withdraw.
  • Products that spoil quickly or have a limited shelf life (article 6:230p(f)(2°) of the Dutch Civil Code (BW)).
  • A Voucher of which the treatment has already been fully performed at your express request within the cooling-off period, if you have declared in advance that you then lose your right of withdrawal (article 6:230p(d) of the Dutch Civil Code (BW)).

B10.2 If an exception is not clearly stated with the Item in advance, you can withdraw as normal.

B11. Returning, costs and diminution in value

B11.1 If you withdraw a product, you send it back as soon as possible and no later than 14 days after your withdrawal to the return address of the Sales Partner. That return address is stated in your order confirmation and at the Order Line in your Order Environment. Do not send anything to the Platform: the Platform does not accept returns.

B11.2 You pay the direct costs of returning only if the Sales Partner has clearly stated with the Item before your purchase that you pay those costs. If he has not stated that, or if he offers to pay the costs, you do not pay them (article 6:230s(2) of the Dutch Civil Code (BW)). If a product cannot by its nature be returned by ordinary post, the costs of returning are stated in advance with the Item.

B11.3 During the cooling-off period you handle the product and the packaging with care. You may only unpack and inspect the product as you would in a shop. If you use it more than needed to establish the nature, characteristics and functioning, you are liable for the diminution in value that arises as a result (article 6:230s(3) of the Dutch Civil Code (BW)). The Sales Partner must prove that diminution in value and may set it off against the refund.

B11.4 If the product was delivered incorrectly, damaged or defective, the Sales Partner pays the costs of returning.

B12. Refund after withdrawal

B12.1 After your withdrawal you will get back within 14 days all payments for the Item, including the costs of standard delivery (article 6:230r of the Dutch Civil Code (BW)). If you yourself chose a more expensive delivery method, that extra part is not refunded.

B12.2 For a product the refund may wait until the Sales Partner has the product back, or until you prove that you have sent it back, if that is earlier. You can prove that by uploading the proof of shipment at the Order Line.

B12.3 The Platform refunds on behalf of the Sales Partner, with the same means of payment that you used, unless you yourself agree to something else. A refund costs you nothing.

B13. Conformity and legal guarantee

B13.1 The Item must conform to the agreement: it must have the characteristics that you were entitled to expect under the agreement, including for normal use (articles 7:17 and 7:18 of the Dutch Civil Code (BW)). A service must be performed properly and professionally.

B13.2 If a product has a defect, you are entitled to free repair or replacement. If that does not succeed, is not done within a reasonable time or without significant inconvenience, you are entitled to a price reduction or dissolution (articles 7:21 et seq. of the Dutch Civil Code (BW)). The Sales Partner cannot limit or exclude these rights (article 7:6 of the Dutch Civil Code (BW)).

B13.3 Report a defect within a reasonable time after you have discovered it, at the Order Line in your Order Environment.

A report within two months after discovery is always on time (article 7:23(1) of the Dutch Civil Code (BW)).

B13.4 An extra guarantee from the manufacturer or the Sales Partner (commercial guarantee) is in addition to your statutory rights and does not limit them. The terms thereof are stated with the Item.

B13.5 If you live in Belgium, you have at least the rights in respect of defects that Belgian law gives you.

B14. Complaints

B14.1 You report a complaint about an Item, the delivery or the performance of a service at the Order Line in your Order Environment, or directly to the Sales Partner. The Sales Partner responds within 2 working days and gives a substantive answer within 14 days or lets you know how long it will still take.

B14.2 If the Sales Partner does not respond on time or if you cannot resolve it, you can involve the Platform (article A9).

B15. Product safety

The Sales Partner ensures that every product complies with the European rules on product safety, including the General Product Safety Regulation (Regulation (EU) 2023/988). With the product the required details of the manufacturer are stated and, if the manufacturer is established outside the European Union, of the responsible person in the European Union, and the required warnings and safety information.

B16. Vouchers for treatments: medical intake

B16.1 A Voucher gives you a right to the treatment stated with the offer, at the clinic stated with the offer, but only if the practitioner considers the treatment responsible after the intake.

B16.2 Before every medical or cosmetic-medical treatment you have an intake with a BIG-registered doctor or another healthcare professional authorised to do so. The purchase of a Voucher never replaces that intake. The practitioner informs you about the treatment, the risks and the alternatives, and asks for your consent (articles 7:448 and 7:450 of the Dutch Civil Code (BW)). You can always decide not to have the treatment done. If you are 12 years of age or older but not yet 16, the consent of your parents or guardian is also required under the law (article 7:450(2) of the Dutch Civil Code (BW)).

B16.3 The practitioner decides himself, on the basis of his professional knowledge, whether he carries out the treatment. He is not bound in that regard by the Voucher.

B17. If at the intake the treatment appears not to be responsible

B17.1 If at the intake it appears that the treatment is medically not responsible for you (a contraindication), you choose from:

  • rebooking free of charge to another, appropriate treatment at the same clinic, with a set-off of the price difference;
  • a credit at the same clinic to the value of the Voucher; or
  • a refund of the full amount you have paid for the Voucher.

B17.2 In that case you pay no costs for the intake, unless the intake was stated in advance as a separately paid service with the offer and you have bought that separately.

B17.3 You report your choice at the Order Line in your Order Environment. The clinic confirms the contraindication there, without medical details if you do not want that. The refund follows within 14 days after your choice.

B18. Result and complications

B18.1 The clinic carries out the treatment with the care of a good healthcare provider (article 7:453 of the Dutch Civil Code (BW)). No one can guarantee a particular cosmetic result, unless the clinic expressly promises that with the offer.

B18.2 If you have complaints after a treatment, you first contact the clinic. The clinic has a complaints procedure under the Dutch Healthcare Quality, Complaints and Disputes Act if that act applies to it. The clinic’s liability for complications or errors follows from the law and cannot be excluded or limited (article 7:463 of the Dutch Civil Code (BW)).

B19. Rescheduling, cancelling and validity of a Voucher

B19.1 You can reschedule or cancel an appointment according to the rules stated with the offer. A fee for late cancellation may not be higher than a reasonable compensation for the clinic’s loss.

B19.2 If the clinic cancels an appointment, you choose from a new appointment without extra costs or a refund of the full amount.

B19.3 The Voucher is valid for as long as is stated with the offer and in your order confirmation. If the clinic cannot offer an appointment within that period, the validity is extended or you get your money back, at your choice.

B20. Liability of the Sales Partner

The Sales Partner is liable to you under the law. In these terms he cannot limit his liability to you as a consumer further than the law allows. Rights that you have under mandatory law always continue to apply.

B21. Personal data

The Sales Partner uses your data only to carry out and handle your order, and to comply with statutory obligations. For that use he is himself responsible under the GDPR. He does not send you advertising based on your order via the Platform without your consent.

B22. Applicable law and disputes

The Purchase Agreement is governed by Dutch law. If you live as a consumer in Belgium or another country of the European Union, you retain the protection of the mandatory consumer rules of your country of residence (article 6(2) Rome I). As a consumer you can submit a dispute to the court of your place of residence; the Sales Partner can only sue you there (article 18 Brussels I-bis). If the Sales Partner is affiliated with a certified dispute body, that is stated with the Item and you can also submit your dispute there.

B23. Final provisions

If a provision of these terms is void or is set aside, the other provisions remain in force.

For the invalid provision a valid provision then applies that comes as close as possible to the purpose, without this being detrimental to you as a consumer.

PART C. Requests, comparing and use of the website

This Part C applies to searching and comparing on the website, to requesting or booking an appointment at a clinic, and to use of the website outside the webshop. For orders in the webshop, Part A, Part B and Annex I apply.

C1. Definitions

In this Part C the following words also have the following meanings:

  • Clinic: a clinic, salon, practice or doctor that offers services via the Platform.
  • Request: your request via the Platform for contact or an appointment at one or more clinics.
  • Appointment: an appointment for a service of a clinic that you request or book via the Platform.
  • Treatment Agreement: the agreement concerning a treatment or other service that is formed directly between you and the clinic.

C2. Our role in respect of requests and appointments

Kliniektarieven.nl helps you find and compare clinics and request contact or an appointment via the Platform. The services that you request or book via the Platform are delivered by the clinic, not by Kliniektarieven.nl. An appointment is only final once the clinic has confirmed it.

As a consumer you take a service subject to the applicable terms of the clinic with which you make an appointment. Those terms can be obtained from the clinic. A treatment agreement that you subsequently conclude is formed directly between you and the clinic.

Kliniektarieven.nl is not responsible for incomplete or incorrect information in a clinic’s profile, and is not responsible or liable for the consequences of the content in the profile, the appointment made, the communication and the terms of the service. An agreement arises exclusively between you and the clinic. Kliniektarieven.nl offers the Platform to give you as a consumer the opportunity to come into contact with the clinic.

The published information about the clinics is based on publicly available information. Clinics have the opportunity to manage published content themselves. Prices, availability and terms are determined by the clinic itself. Kliniektarieven.nl does not guarantee any particular price, period or result.

Read all details and restrictions that relate to a service thoroughly before you request or book an appointment. Make sure that medical or other allergy or health information is disclosed to the clinic before your appointment.

Information on the Platform is not medical advice and does not replace a conversation with a doctor or other professional healthcare provider. Always consult a suitable professional for advice tailored to your personal situation. See also article A15.

You may only make an appointment via the Platform’s booking system if you are 18 years of age or older.

C3. Rescheduling and cancelling an appointment

If you want to reschedule or cancel an appointment with a fixed date (and insofar as that is not prohibited under these terms or the clinic’s terms), that can be requested:

  • by contacting the clinic concerned directly;
  • via the link in the appointment email from Kliniektarieven.nl; or
  • by email to info@kliniektarieven.nl.

You can cancel an appointment with a fixed date up to 48 hours before the scheduled appointment, or such shorter period as the terms of the clinic concerned accept. The clinic’s terms can be requested via the clinic’s contact details. Kliniektarieven.nl is not liable or responsible for the consequences of the appointment made and the communication, and has only a facilitating role in the contact between the clinic and you.

C4. Use of the website

You are yourself responsible for all technical facilities needed to obtain access to and view this website. You must ensure up-to-date antivirus software on every device with which you visit the website.

It is your responsibility to ensure that all persons who obtain access to our website via your internet connection are aware of these terms and comply with them.

We may refuse access to our website or an appointment if we reasonably suspect fraud or money laundering by you or someone who uses your account.

C5. Misuse of the website

You may not misuse our website. That means among other things that you may not do the following:

  • intentionally introduce viruses, trojans, worms, logic bombs, time bombs, keyloggers, spyware, adware or other harmful code or software;
  • obtain or attempt to obtain unauthorised access to the server on which our website is stored, or to a server, computer or database connected to our website;
  • attack our website via a (distributed) denial-of-service attack.

A breach of this provision may constitute a criminal offence. We will report such breaches to the relevant law-enforcement authorities and will cooperate with them by disclosing your identity. In the event of such a breach your right to use our website lapses immediately.

C6. Intellectual property, trademarks and linking

Article A17 continues to apply. In addition the following applies to use of the website.

You may view and print a copy of this website and the information, images and other content displayed on the website, solely in accordance with these terms.

You may only view, print, use and quote the website for your own personal, non-commercial use and provided that you properly credit Kliniektarieven.nl as the source. Nothing in this licence limits authors’ moral rights.

You are in any event not permitted to:

  • remove notices of copyright or other proprietary rights;
  • use the website in a way that infringes copyright or other intellectual property rights of us or of third parties;
  • use an automated system or software to collect content or data from this website (“scraping”), unless you have a written licence agreement with us that expressly permits this;
  • reproduce, modify, publish, distribute, broadcast, frame, communicate to the public or otherwise commercially exploit the website (in whole or in part), without our prior written consent.

We reserve all rights in and to the domain name www.kliniektarieven.nl and all related domains and subdomains, the name “Kliniektarieven.nl”, our logo, service marks, trade names and/or trademarks.

Other trademarks, product names and business names stated on the website may be trademarks of their respective owners or licensors. The rights in these marks are reserved to their respective owners or licensors.

You may link to any page of the website for non-commercial purposes, provided that you do so in a way that is fair and lawful and does not damage our reputation or take unfair advantage of it.

The linking site may not contain adult material or illegal material and may not contain material that is offensive, harassing or otherwise objectionable.

You may in any event not:

  • link in such a way as to suggest an association, approval or endorsement by us where none exists;
  • remove, hide or make invisible advertisements, copyright notices or other information published on the website (for example by framing);
  • frame our website within another site or display it within another browser environment.

If you want to link to our website for commercial purposes or another purpose not mentioned above, or become a partner, contact us via info@kliniektarieven.nl.

We reserve the right to withdraw permission to link at any time and without prior notice.

C7. Third-party content and third-party websites

Our website may contain content produced by third parties. Those third parties are themselves responsible for the content of their content and must ensure that they comply with all relevant laws and regulations. We accept no responsibility for the content of third-party content.

Our website may contain links to third-party websites (including partners’ websites). If you decide to visit a third party’s site, you do so at your own risk. We are not responsible or liable for:

  • the content or accuracy of information on third-party websites;
  • the quality of goods or services offered via such websites;
  • the use of personal data by such a third party.

Unless expressly stated otherwise, links do not imply that we are connected or associated with these websites or that we approve their content.

Once you leave our website via a link, our terms (including our privacy and cookie policy) no longer apply. Use of other websites is subject to the terms and policies of those websites. Read those terms and policies before you continue.

C8. Comparison information

The information on our website is intended solely for general information purposes. Although we aim to keep the information as correct and up to date as possible, we give no warranties about the completeness, accuracy, reliability, suitability or availability of the information on Kliniektarieven.nl.

Materials and information placed on our website are not intended as individual advice and may not be taken as such. The information on Kliniektarieven.nl is not a substitute for medical advice from your doctor or other professional healthcare provider. Contact your general practitioner or healthcare provider when you need medical advice.

C9. Liability in respect of requests and website use

We are not liable for the services you receive from clinics on our website. Let us know if you encounter a problem or if the service you receive at a location does not meet your expectations. We will then do our best to help.

We do not guarantee that the website is error-free, free of viruses or other harmful components, or that any defects will be corrected. To the extent permitted by law we are not liable for loss or damage caused by a (distributed) denial-of-service attack, viruses or other technologically harmful material that may infect your equipment or data through your use of our website.

The website may contain inaccuracies and typographical errors.

For our own errors in the platform services, article A14 applies. Article A14.3 also continues to apply in this Part C. Nothing in this Part C limits or excludes liability that may not be limited or excluded under mandatory law.

C10. Complaints about an appointment or treatment

You submit complaints about an appointment, a treatment or another service of a clinic to the clinic. Kliniektarieven.nl can help or mediate at your request, but is not a party to the treatment agreement. You deal with complaints about our own service in accordance with article A18.

ANNEX I. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You can also use the button “Dissolve the contract” in your account or via the secure link in your order confirmation.)

In the pdf with your order confirmation the system automatically fills in at “To” the name, address and email address of the Sales Partner of the Item you have bought. If you use this form separately from that pdf, fill in the details of the Sales Partner as stated in your order confirmation with the Item.

  • — To: the Sales Partner stated in my order confirmation with the Item (name, address and email address as in that order confirmation), c/o Kliniektarieven.nl (Co-Managementpartners B.V.), Aphroditestraat 35, 5047 TW Tilburg, info@kliniektarieven.nl, which receives withdrawals on behalf of the Sales Partner
  • — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):
  • — Order number and Item:
  • — Ordered on (*)/received on (*):
  • — Name of consumer(s):
  • — Address of consumer(s):
  • — Signature of consumer(s) (only if this form is notified on paper):
  • — Date:
  • (*) Delete as appropriate.

This form follows the European model withdrawal form in Annex I, Part B, of Directive 2011/83/EU, to which article 6:230m(1)(h) of the Dutch Civil Code (BW) refers. The line “Order number and Item” has been added to help your withdrawal reach the correct Sales Partner; you are not required to fill it in.